Política de reembolso

Return Policy

Standard Return Policy: Returns will be handled on an individual basis and will only be accepted with a return authorization from The Kobudo Store representative within 15 days of the original purchase. Return shipping will be the responsibility of the customer unless the issue is a manufacturing defect or the wrong item was shipped.  Returns for reasons other than the previously stated issues may be subject to shipping and restocking fees at the discretion of the The Kobudo Store representative. 

 

 How to Return Merchandise   

Please contact us at okinawanweapons@gmail.com for a return authorization number (RA #). A Return Authorization Number expires 30 days from the date of issue. Expired Return Authorizations will be refused and returned. We will be more than happy to issue another Return Authorization number as long as the product is within the return window.

The Kobudo Store does not pay the return shipping cost for defective merchandise.

We are not responsible for product defects, because these are heavy contact items made with organic material. The Kobudo Store will employ every resource it has to ensure that your item is replaced promptly, without hassle.

Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. straps, unmarked warranty card, manuals etc.). Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature.

Packages without a Return Authorization Number will be refused. Refused deliveries will be subject to a return shipping fee. Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility.

Please address all merchandise returns to:

The Kobudo Store
Paseo Anon 2688
Levittown, Toa Baja, P.R. 00949

 

Return Shipping

Return shipping cost (the cost to send an item back to our warehouse) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our warehouse. But we will ship the replacement product at our cost, and use every good measure to ensure that the replacement order is processed quickly.

 

 

 Defective Items          

An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund for the purchase price provided that the item hasn't been used. The Kobudo Store  does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because  wood is an organic material. However, if you pay to send the item back to The Kobudo Store, we will replace the item and ship the replacement to you at no charge. The Kobudo Store will employ every resource it has to ensure that your item is replaced promptly, without hassle.

 

 Refused Deliveries

If you refuse delivery, a credit will be issued for the price of the merchandise minus the actual cost of shipping and the cost of return shipping. All credits will be applied to the original payment method.

 

Warranty Information

 General Warranty Information           

The Kobudo Store guarantees our products to be free from defects in workmanship in accordance with our  warranty, but considering possible small variations because they are hand made, not computer CNC.  The warranty does not cover lost or stolen items, nor does coverage extend to damage caused by misuse, unauthorized modification, or improper storage conditions.